Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our passport application services, including:

Personal identification information (name, date of birth, Social Security Number)
Contact information (email address, phone number, mailing address)
Citizenship and passport history information
Payment and billing information
Uploaded documents and photographs

2. How We Use Your Information

We use the information we collect to:

Process and submit your passport application
Communicate with you about your application status
Provide customer support
Process payments and prevent fraud
Comply with legal obligations
Improve our services

3. Information Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Encrypted storage of sensitive documents
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Limited employee access to personal information

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

U.S. Department of State for passport processing
Payment processors for transaction processing
Service providers who assist in our operations (under strict confidentiality agreements)
Law enforcement when required by law

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
File a complaint with relevant authorities

7. SMS / Text Message Communications

If you provide your phone number and opt in to receive SMS messages, PassportServices.US may send you recurring automated marketing text messages (e.g., passport status updates, appointment reminders, and promotional offers) using an automatic telephone dialing system. Consent to receive marketing text messages is not a condition of purchase.

Message frequency: Varies based on your activity and preferences.
Msg & data rates may apply depending on your carrier plan.
To opt out: Reply STOP to any message at any time to cancel. You will receive a confirmation message and no further messages will be sent.
For help: Reply HELP to any message or contact us at [email protected].
Messages may be sent using an automatic telephone dialing system or pre-recorded voice.
Your phone number will not be shared with third parties for their marketing purposes without your explicit consent.

To opt in, check the SMS consent box on our contact form and provide your phone number. You may revoke consent at any time by replying STOP or contacting us directly.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.